Friday, December 03, 2010

AVG Free Update Bricks 64-Bit Windows 7 PCs

AVG Free Update Bricks 64-Bit Windows 7 PCs

An update for AVG Free may have caused computers to restart and not turn on again--but there is a cure.

By Elizabeth Fish
 
 
If you haven't already downloaded the latest mandatory AVG 2011 Free software update, it may be best not to if you want your computer to turn on again. The December 1 update is causing 64-bit PCs running Windows 7 to totally breakdown.
The problem appears to lie in the 271.1.1/3292 (432/3292) database update, which requires PCs that run the update to restart. Affected PCs will throw up a c0000135 error upon restarting, and fail to boot.
AVG have since pulled the update so no more computers suffer, but if your computer got caught then all is not lost. AVG have released a handy set of instructions to follow, detailing how to disable the software if it bricks your system.
AVG Forum users have also come up with a few tricks to forcing the system to boot, such as pressing F8 and removing the AVG update. All methods will need the Repair CD in order to re-install the software.

1 comment:

AVG Technologies said...

We’re very sorry for the inconvenience. Over the past 24 hours, AVG has had two update issues. The problems affected Windows 7 users on 64-bit products. As soon as we were first notified about these issues, we immediately began fixing the problems. AVG is taking swift action on this matter. We remain committed to our customers, and, as such, we are taking the following actions:

1-Updates have been issued for both of these issues and are currently being propagated to the broad AVG user base.

2-For the next 48 hours, we are offering free technical support to our entire user base; anyone who has been affected by either of these issues.

PAID CUSTOMERS: Support for System crash after the recent AVG 2011 update 3292 (BSOD)
If you have encountered the above mentioned issue with the latest AVG update and FAQ 4079 didn’t help you, please contact our English support team by dialing the following numbers:

1-Home and Free customers: 24/7 support +1-877-367-9933

2-Business customers: 9:30am-6:30pm EST +1-828-459-5436 or skype:avg-nc
You can also email us at updateissuehelp@avg.com.

FREE CUSTOMERS: Support for System crash after the recent AVG 2011 update 3292 (BSOD)

1-If you have encountered the above mentioned issue with the latest AVG update and FAQ 4080 didn’t help you, please contact our English support team by dialing the following number:

2-24/7 support: +1-877-367-9933

You can also email us at updateissuehelp@avg.com

AVG sincerely regrets any inconvenience this issue has caused and we are ready to help you resolve this as quickly as possible.